Customer Service Officer

Full-Time | On-Site | Training Provided LiteMobile is seeking a responsible and detail-oriented Customer Service & Operations Executive to support our mobile devices and electronics business. Working Hours • 6-day work week • Weekend work required • 1 rotating weekday off • 11:00 AM–9:00 PM, including break Salary & Benefits • S$2,300–S$2,800 per month, based on experience • Monthly performance commission • Attendance incentive/allowance • Annual leave and outpatient medical benefits • Full training provided • Career growth opportunities Responsibilities • Handle customer enquiries and after-sales matters via WhatsApp, phone and e-commerce platforms • Respond to questions about products, orders, repairs, trade-ins and stock availability • Follow up on orders and provide timely updates • Coordinate deliveries, collections, repairs and service arrangements • Maintain repair logs and liaise with customers and technicians • Support Shopee, Lazada and other e-commerce enquiries • Assist with inventory, trade-in and used-device valuation enquiries • Handle feedback, refunds, disputes and service recovery professionally • Update customer records, order details and internal spreadsheets accurately • Help maintain customer satisfaction and platform ratings Requirements • Able to work on-site in Singapore and commit to a 6-day week, including weekends • Proficient in English and Mandarin to communicate with English- and Mandarin-speaking customers • Customer service, retail or e-commerce experience is an advantage • Mobile phone, electronics, telecom or repair-service experience is preferred • Comfortable using WhatsApp, phone calls, Excel/Google Sheets and e-commerce systems • Able to work independently, multitask and communicate professionally • Responsible, patient, positive and detail-oriented