Part Time IT Support (The Mora Singapore)

Job Summary The Part-Time IT Support Consultant provides remote technical support and administration for HR-related systems, ensuring smooth operations, security, and user accessibility. The role focuses on troubleshooting, user training, system testing, and maintaining service quality without involving network or hardware management. Responsibilities Maintain and administer HR-related systems including E-Leave, E-Payslip, E-Payroll, E-Typing Centre, and Employee Self-Service Portal to ensure continuous system availability and performance Configure and manage user accounts, permissions, and security settings to uphold system integrity and data confidentiality Monitor workflows, system functions, policy configurations, web hosting services, and automated backups to support operational continuity Provide remote technical support via TeamViewer, WhatsApp, email, and other channels to diagnose and resolve user-reported system issues promptly Analyze incident reports and user-submitted documentation to identify root causes and recommend improvements for system efficiency Conduct user training and system familiarisation sessions to enhance user competence and adoption of system features Support user acceptance testing (UAT) for system updates and enhancements to validate functionality and performance Prepare and maintain user guidance materials and documentation for system navigation and troubleshooting Coordinate with client representatives to escalate and resolve technical issues while maintaining accurate records of incidents and resolutions Perform system testing and quality assurance activities to identify and rectify bugs and ensure compliance with operational requirements Respond to support requests within agreed timelines, monitor service quality, and maintain high user satisfaction during designated support hours Maintain system security controls, enforce user access permissions, and support data protection and confidentiality standards Assist in backup and recovery processes to safeguard system data and support business continuity Required competencies and certifications Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline Minimum 2–3 years of experience in IT support, HRIS administration, or related technical support functions Preferred competencies and qualifications Proficiency in Microsoft Office applications and remote support tools Strong communication and customer service skills to effectively assist users and stakeholders Ability to work independently and manage multiple support requests with strong organizational skills and attention to detail