Logistics Service Officer / Executive

· Act as a contact person between the customer and the Company to ensure all parties understand the requirements and adhere to established timelines · Provide customer service for the overall Order Fulfilment from Order creation until Order closure · Creation of orders in OMS System and monitor inventory movement through WMS System · Booking of Timeslots with Customer’s Vendor and liaise with internal Operations Teams for the collection of the Products for Drumming · Printing of Labels via customer’s SAP System · Monitor the Order progress of the Inbound activities with the Warehouse and Transportation Operations Teams and advise customer when required · Monitor the Order progress of the Outbound activities with the Warehouse and Transportation Operations Teams and advise customer when required · Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams · Responsible to capture all the costs incurred for any Outbound, Inbound or Local Delivery/Collection Order in the System and closure with the Billing of an Order · Other administrative tasks