Customer Experience Consultant

About Us Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Now, we're on the lookout for a professional Customer Experience Consultant to join us in Singapore. Your Role on Our Journey As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly. Your Day-to-Day Adventures Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens. Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care. Regularly follow up with drivers to gather feedback and check on their experience. Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts. Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family. Keep customers updated on the latest promotion and product.