About the Role Mandai Rainforest Resort by Banyan Tree is looking for a proactive and detail-oriented Housekeeping Coordinator to support the daily operations of our Housekeeping Department. In this role, you will coordinate room status updates, guest requests, maintenance follow-ups, inventory documentation, and communication between operational departments to ensure rooms are prepared efficiently while delivering exceptional guest experiences. Key Responsibilities Coordinate daily room status updates between Housekeeping and Front Office. Monitor and update room statuses in the Property Management System (PMS). Coordinate guest requests and ensure timely follow-up. Support VIP arrivals, early arrivals, group arrivals, and special room requests. Raise and monitor maintenance work orders until completion. Maintain Lost & Found records in accordance with hotel procedures. Prepare operational reports, room discrepancy reports, occupancy updates, and productivity reports. Maintain departmental records, inventory documentation, attendance records, and filing systems. Coordinate communication between Housekeeping and other operational departments. Perform other administrative and operational duties assigned by Management. Requirements Diploma or Higher NITEC in Hospitality Management, Hotel Management, Business Administration, or a related discipline. Relevant operational experience will also be considered. Minimum 2 years of experience in Housekeeping, Front Office, Rooms Division, or hotel operations. Previous experience as a Housekeeping Coordinator or Housekeeping Administrator is an advantage. Good knowledge of hotel housekeeping operations and Property Management Systems (e.g. Opera Cloud or equivalent). Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Strong organisational, administrative, communication, and multitasking skills. Customer-focused with excellent attention to detail. Ability to work effectively in a fast-paced environment. Experience with systems such as Knowcross, FCS, HotSOS, Quore, or Alice will be an advantage. Why Join Us? Nestled within the lush Mandai wildlife precinct, Mandai Rainforest Resort by Banyan Tree offers a unique opportunity to build a rewarding hospitality career in Singapore's first Banyan Tree resort. Join a passionate team dedicated to delivering exceptional guest experiences while working in an inspiring nature-inspired environment.
