IT General Manager (Digital Ecosystem)

Job Summary: The IT General Manager is responsible for defining and driving the IT service and platform strategy in alignment with business direction. As the Service Owner, he provides leadership over IT service management, core system architecture, and major programs, ensuring service excellence, project delivery, and customer satisfaction. The role oversees resource and capability development within the Centre of Excellence, manages financial performance including annual business planning and cost control, and works closely with stakeholders, the Project Management Office and the AMS team to deliver high‑quality, cost‑effective IT services that support business objectives. Job Responsibilities: IT Strategy Planning With understanding business policy & direction, prepare IT strategy roadmap to support business strategy, including working with stakeholders to define & quantify business benefits Provide leadership for the Service function and integrate strategic direction into the Service Program activities and goals Owner of overall design and architecture of Core System Platform IT Service Management Lead a distributed organization of Professional Service experts Manage service planning and operation SLA and internal customer satisfaction level KPI should be met Program Management As the Service Owner, monitor major projects with Project Management Office Work with Project Management Office for project quality, delivery and costs Resource Management Plan and organize team structure for projects and services Develop career plans for staff and grow expertise of Centre of Excellence Finance Management Responsible for yearly business plan Manage and control actual expenses to ensure healthy P&L Job Requirements: Experience: 15+ years’ experience in managing Professional Consulting Services and Delivering IT Services both for internal and external customers Experience in people management role, passionate to build and develop high performing teams Professional & Tech…