Assistant Director Of Banquet Operations

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. As Assistant Director of Banquet Operations, you will be responsible for the following duties: Development of lower and middle management executives through coaching, mentoring and through constant formal interactions at specific yet periodic intervals. To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience To ensure that the Banquet operational budget is in line and cost are strictly controlled maximizing profitability To ensure guest needs and guest expectations are met by providing an efficient and professional service Handles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised. Communicate effectively with each department and coordinate with other departments Daily Duties Ensure that communication takes place and that daily outlet briefings are conducted and outlet logbooks are being kept up to date to ensure that all team members have the opportunity to learn of the need to know information Review and communicate BEO’s. Oversee staffing levels Create and maintain strong client relationships Oversee time and proper set up of all functions and meetings Training for service standards, customer service, and quality presentation Work closely with the culinary and events management team Ensure that all MOHG standards; MbMO, LRA, LQE and FLHSS&E are constantly monitored and remain in place. Attend weekly Resume Meetings Periodic Duties Ensure that all FLHSS&E and HACCP Standards are in full compliance. The state of the restaurant is checked periodically by the hotel’s HACCP Team and potential follow up duties may need to be carried out. Ensure that a monthly training plan is established, maintained and carried out according to the standards provided in the “Train the Trainer Training” with all documentation submitted to P&C timely. To carry out any other reasonable requests as directed by the Director of F&B To liaise with the Training Department on departmental training needs To liaise with Engineering to ensure all furniture, lighting and other outlet features are in full and clean working condition To liaise with Purchasing to ensure the efficient supply of beverages To liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment Hiring of new staff in coordination with P&C Department and F&B Office To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation As Assistant Director of Banquet Operations, we expect from you: Minimum three (3) years of experience in a luxury hotel Service-oriented team player with excellent interpersonal and communication skills Able to withstand working under the sun for long hours Able to multi-task and work under pressure in a fast pace environment Communicates with fluency in English Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the lengt…