Casino Surveillance Officer

Job Responsibilities Maintain an effective relationship with Guests. Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc. Meet the customers’ requirements and expectations through the prompt and accurate relaying of information. Work as part of a Team Work within a close working environment, in which Team Members may come from diverse cultural backgrounds. Analyze information from information technology systems Evaluate and analyze information from multiple sources. Respond to situations identified through surveillance and computer analysis systems. Operate Central Monitoring/Communication Console Observe and analyze non-gaming, gaming and cash handling areas using advanced surveillance and information technology systems in accordance with standard operating procedures. Survey Team Members / Customers Activity from the Monitor Room Monitor Team Members in accordance with the company policies, internal controls, SOP’s and associated regulations. Monitor illegal or suspicious activity of Team Members and customers and escalating as necessary. Job Requirements Education & Certification Secondary graduate or better Experience No experience required. Other Prerequisites Be literate in Microsoft Office Suite Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays Detail oriented with strong communication skills