F&B Cocktail Server

Job Responsibilities Maintain complete knowledge of: - All menu items available in the bar - All liquor brands, beers, and non-alcoholic selectionsavailable in the bar - Every wine/champagne by the glass and major wines on thewine list - Designated glassware and garnishes for drinks - Out of stock items - Bar layout, station layout, hours of operation - Imputing of items in the Info Genesis system - Daily arrival / departure, VIPs - Be aware of in-house group activities, locations and times - Correct maintenance and use of equipment - All department policies / service procedures · Initiates and engages in conversation with allguests in a professional and friendly manner. · Acts as an ambassador of the venue, marketingthe outlet and all products offered to the targeted customer base. · Provide bottle service and participate in bottlerituals. · Attend line-ups with other staff and review allinformation pertinent to the day’s business. · Check own grooming and attire standard. · Meet with Head Bartenders or Manager to reviewdaily specials and out of stock items. Ensure that other members of the staffare aware of such changes. · Communicate closely with Head Bartenders andbartenders to ensure quality service is achieved. · Assist other service attendants wheneverpossible. · Perform work and side duties in accordance withdepartmental procedures. · Maintain storage areas with proper supplies,organization, and cleanliness. Rectify any cleanliness/organizationdeficiencies as requested by superiors. · Replenish par levels for supplies and equipment.Complete requisitions to replenish shortages or additional items needed for theanticipated business. · Upsell to guests whenever possible. · Collection of empty glassware. · Prepare special items for events in accordancewith superior’s requests. · Attend meal breaks as assigned. · Prepare workstations & pantries, ensuringcompliance to departmental standards. · Ensure that all materials, equipment are incomplete readiness for service in accordance to business needs. · Ensuring that all procedures are carried out todepartmental standards. · Participate and contribute in all designatedmeetings and training sessions. · Daily check and cleaning of work areas ensuringcompliance with standards of cleanliness and order. Report any defects toManager on Duty. · Anticipate, acknowledge and respond promptly toguests requests at all times. · Be familiar with all operation services/featuresand local attractions/activities to respond accurately to any guest inquiry. · Report guest opportunities to Superiorsfollowing the instant pacification procedures and ensuring guest satisfaction.Advise of the problem and if unable to solve the problem, ask for superior’sassistance. · Anticipate, acknowledge and respond promptly toguests requests at all times. · Be aware of guest reactions and communicate withsuperior and other service staff to ensure guest satisfaction. · Maintain cleanliness and working conditions ofdepartmental equipment, supplies, and work areas. · Answer outlet telephone within 3 rings, usingcorrect salutations and telephone etiquette. · Ensure all assigned closing duties are completedbefore signing out. · Take part in formal training programs. · Provide feedback of any problems to theSuperior. · Work to be part of a cooperative workingclimate, maximizing productivity and employee morale. · Report to Manager on Duty work orders formaintenance and repairs to be submitted to Manager. · Review status of assignments and any follow-upactions with Manager on Duty. · Successful completion of thetraining/certification processes. · Collect & Analyze Guest Preferences andComment Cards. Job Requirements Education & Certification · Minimum Secondary school education Experience · Minimum 12 months in customer service / guestcontact roles, preferably in a hospitality organization Other Prerequisites · Meet the legal age to handle alcohol for workpurposes · F&B Knowledge · Beverage experience is an advantage · Info Genesis Proficient is an advantage