Guest Service Agent, Pools & Recreation (Infinity Pool)

Job Responsibilities Operational Related • Warmly welcome and engage all guests visiting the Infinity Pool • Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds • Provide exceptional service and create a memorable experience for all guests • Set up and maintain the available sun beds, ensuring that they are ready for the next guests • Take and process food and beverages orders • Interact with guests and answer their inquiries appropriately • Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled • Conduct tours at the Infinity Pool • Ensure the availability of fresh towels, and present them to the guests • Maintain and ensure that the towel distribution counter and return bins are neat • Ensure that the Infinity Pool deck area is clean and presentable • Ensure adherence to Company policy for access to the Infinity Pool • Bid all guests with a fond farewell upon their departure Departmental Related • Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay • Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences • Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager • Perform administrative duties as requested such as filing of reports • Contribute ideas to improving the operations of Pools & Recreation Job Requirements • Excellent guest relations and communication skills • Possess a good command of spoken and written English • Able to speak in front of groups • Be willing to work shifts in an outdoor Pool environment • Team player who takes the initiative to assist other Team Members when required • Well-groomed with professional disposition