About this role
Analyze guest feedback and operational data to generate actionable insights that improve customer experience and business performance. Manage the Voice of Customer platform and develop executive dashboards to track KPIs and support data-driven decision-making.
Requires a bachelor's degree in a quantitative field such as Business Analytics, Statistics, or Computer Science. Candidates must have hands-on experience with SQL, Power BI, and advanced Excel, with a strong focus on customer service and stakeholder communication.
What they're looking for
SQLPower BIAdvanced ExcelData AnalysisQualtricsStatistical AnalysisData VisualizationStakeholder Engagement
Frequently asked questions
What does a Analyst (Customer Experience Analytics & Process Improvement) at Marina Bay Sands do?
Analyze guest feedback and operational data to generate actionable insights that improve customer experience and business performance. Manage the Voice of Customer platform and develop executive dashboards to track KPIs and support data-driven decision-making. Requires a bachelor's degree in a quant…
What skills does this Analyst (Customer Experience Analytics & Process Improvement) role need?
Key skills for this role include SQL, Power BI, Advanced Excel, Data Analysis, Qualtrics, Statistical Analysis.
How much does a Analyst (Customer Experience Analytics & Process Improvement) at Marina Bay Sands pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Analyst (Customer Experience Analytics & Process Improvement) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Analyst (Customer Experience Analytics & Process Improvement) role?
You can apply directly on Marina Bay Sands's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.