About this role
Manage telephone enquiries and guest requests while ensuring professional communication and accurate recording of feedback. Handle cash transactions and rotate through various Front Office sections as part of the i-Job program.
Candidates must possess at least a Professional Certificate/NiTEC and be able to work rotating shifts, including overnights. Experience in a hotel call center is preferred but not required.
What they're looking for
Telephone EtiquetteCash HandlingCustomer ServiceOperaMicrosReservation ManagementComplaint HandlingFront Office Operations
Frequently asked questions
What does a Guest Experience Expert (Call Centre, i-Job Program) at Marriott do?
Manage telephone enquiries and guest requests while ensuring professional communication and accurate recording of feedback. Handle cash transactions and rotate through various Front Office sections as part of the i-Job program. Candidates must possess at least a Professional Certificate/NiTEC and be…
What skills does this Guest Experience Expert (Call Centre, i-Job Program) role need?
Key skills for this role include Telephone Etiquette, Cash Handling, Customer Service, Opera, Micros, Reservation Management.
How much does a Guest Experience Expert (Call Centre, i-Job Program) at Marriott pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Guest Experience Expert (Call Centre, i-Job Program) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Guest Experience Expert (Call Centre, i-Job Program) role?
You can apply directly on Marriott's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.