Customer Service Officer | Mk-Inj-A-B19

Key Responsibilities: Be the warm and professional first point of contact for all customer enquiries across phone, email, chat, and digital channels Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations at every touchpoint Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and genuine care Process transactions, bookings, and service requests accurately and with a strong, unwavering eye for detail Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships Escalate complex or sensitive issues to the relevant departments promptly and with complete, clear context every time Maintain accurate CRM records, customer interaction logs, and service documentation consistently and without exception Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards across all touchpoints Requirements: Minimum Diploma and above Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences Patient, professional, and solutions-focused with the ability to stay composed under pressure Able to multitask effectively and adapt to a fast-paced, customer-facing service environment EA License Number: 25C2980 Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.