Field Service Engineer

Set up and commission new machine installations at customer’s side Provide technical feedback and failure analysis to R&D Dept To monitor and track major projects and perform technical presentations to customers if necessary Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites Monitor machine performance regularly and perform data mining and analysis to provide recommendations for improvement Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement Works on problems of diverse scope where data analysis is required evaluation of identifiable factors Requires working closely with R&D team and Application team for complex issue investigation and solution implementation Develop knowledge-based repository for FAQs and documentation Senior role lead, train and support Junior level Travelling would be as needed to fulfil job responsibilities Initiative in following up and assist Junior Level Engineer constantly Assist Field Service Leader to maintain and achieve smooth operation and support execution Assist Field Service Leader to mentor, coach, and supervise junior engineers, ensuring knowledge transfer and team development Job Requirements: Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent Applicants must be able to travel in Malaysia and SEA, as per assign by Superior Service field experience with strong knowledge and hands-on expertise in die sorting platforms with multiple input/output and vision inspection Strong analytical and problem solving skills, willing to learn and work hard Able to work independently Team player and ability to work within multiracial environment Possess strong oral, written and interpersonal skills Possess teamwork spirit and positive attitude Good and positive work attitude, self-motivated with ability to work independently and in team environment Semiconductor working experience in similar position is preferable Must possess own transport Microsoft Office, Excel & Power Point skills