Senior Sales Engineer

Job Description: 1. Develop Technical Expertise: • Develop technical knowledge of in-house manufacturing processes, products features, benefits and materials to effectively promote Micro-Mechanics products • Stay updated on industry advancements and product innovations to remain competitive in the market 2. Customer Relationship Management: • Build and maintain strong relationships with existing and potential customers by understanding their business model, operational needs and pain points • Serve as primary point of contact for customers, offering customized solutions and addressing inquiries regarding product specifications, applications, and sales related matters in a timely and professional manner • Ensure customer satisfaction throughout entire sales process by proactively following up and addressing concerns promptly • Act as an escalation point for any complex or unresolved customer inquiries or quality issues, ensuring that issues are promptly addressed and resolved at the managerial level • Advocate for customers within organization, ensuring their needs and concerns are heard and managed 3. Sales Strategy Development: • Collaborate with sales team to implement sales strategies aimed at meeting or exceeding sales targets • Identify new business opportunities, conduct market research and assess competitors’ offerings • Lead contract negotiations and manage end-to-end sales cycle, ensuring alignment with customer requirements and company objectives 4. Product Presentations and Improvements: • Conduct product presentations and meetings with customers to showcase Micro-Mechanics' offerings • Work with internal team to customize presentations to address customer-specific challenges, ensuring clarity on the advantages and benefits of offered solutions • Participate in product development process by providing feedback from customers on design, functionality, and performance to improve product offerings 5. Sales Reporting and Performance Tracking: • Regularly u…