Cloud Solution Architecture - Infrastructure

Overview The Infrastructure Cloud Solution Architect (CSA) serves as a trusted technical advisor for Microsoft's most strategic and mission-critical customers. This role helps customers improve the reliability, resilience, security, performance, and operational excellence of their Azure environments through proactive assessments, technical guidance, incident leadership, and cross-functional collaboration. Working within a global follow-the-sun operating model, the CSA collaborates closely with customers, Microsoft Engineering, Support, and Customer Success teams across multiple regions and time zones to drive rapid incident resolution, operational improvements, and long-term business outcomes. Success requires deep technical expertise, strong customer advocacy, and the ability to navigate complex operational challenges while influencing stakeholders across diverse organizations and cultures. Responsibilities Trusted Advisor & Customer Advocacy Act as a trusted technical advisor, helping customers improve the reliability, resiliency, security, performance, and operational maturity of mission-critical workloads running on Azure. Advise customers and stakeholders on architecture, operations, and best practices aligned with the Azure Well-Architected Framework. Actively listen to and understand customer priorities, advocate on their behalf within Microsoft, and drive outcomes measured through customer satisfaction, operational excellence, and business impact. Build strong technical relationships with customers and Microsoft stakeholders, establishing credibility through deep technical expertise and trusted guidance. Communicate complex technical concepts and recommendations in clear, actionable terms to both technical and executive audiences. Incident Leadership & Operational Excellence Lead complex troubleshooting efforts across infrastructure, platform, and application layers, including critical and high-severity incidents. Operate effectively in high-stakes, custo…