Front Office Executive (Gcw)

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service. Key responsibilities · Attend to guests’ inquiries and provide prompt responses and assistance · Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches · Develop and maintain professional relationship with house guests and extend service whenever required · Manage front office operations and optimize solutions to ensure guests satisfaction · Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information · Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner · Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department · Work closely with other departments and co-workers as part of a team Requirements · Customer service oriented to provide quality service standards · 1-3 years of experience in a similar capacity, hospitality or tourism · Exceptional interpersonal skills to enhance the service standards throughout the operation · Ability to work effectively in an innovative, fast-paced and multi-tasked environment