Support Technician

KeyResponsibilities Provide first-level technical support to users and employees. Troubleshoot hardware, software, and network-related issues. Install, configure, and maintain computers, laptops, and other IT equipment. Set up and manage user accounts, passwords, and access permissions. Perform system updates, software installations, and routine maintenance tasks. Document incidents, support tickets, troubleshooting steps, and resolutions. Support cybersecurity initiatives, including updating antivirus patches on offline servers and promoting user security awareness. Liaise with vendors and escalate complex technical issues to senior engineers when necessary. Requirements Diploma, or Higher NITEC, in Information Technology, Computer Science, or a related field. 1–3 years of experience in IT support, helpdesk, or desktop support roles. Basic knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting. Familiarity with Active Directory and user account management is an advantage. Good problem-solving and communication skills. Ability to work independently and as part of a team. Customer-focused attitude with strong attention to detail. Preferred Skills Experience with antivirus management and cybersecurity best practices. Knowledge of TCP/IP networking, Wi-Fi, and VPN troubleshooting. IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent are advantageous.