Assistant Director/Manager (Analytics), Planning Group Municipal Services Office

The Municipal Services Office (MSO) was set up in Oct 2014 to improve the coordination, delivery and quality of municipal services by Government and Town Councils. These services include the upkeep and improvement of common areas in public and private estates, and the upgrading or provision of facilities and infrastructure. The next bound of municipal service delivery involves: i. ramping up of forward intelligence capabilities powered by AI-driven predictive analytics to enable foresight planning and support the development of pre-emptive operations; ii. deploying AI-enhanced data focused tools (e.g. dashboards and regular data reports) to increase the productivity of officers across the municipal sector and to support them in making data-driven policy decisions; iii. humanising the digitalisation of government services (e.g. OneService Chatbot) for an optimised, resident-centric experience. You will be part of the Analytics Team within the Planning Group in MSO, and your duties include: • Perform data wrangling and transformation to prepare raw data into analysis-ready formats, applying statistical/ data analytics techniques to extract insights from data, and utilising data visualisation tools to communicate findings effectively. • Partner with MSO teams and government agencies to deliver impactful dashboards, data visualisation, and data analytics projects that addresses business questions. • Acquire new data sets to increase data product offering and maximise exploitation potential; and • Drive user adoption and platform enhancement of Municipal Services Dashboard Plus (MSDB+) platform for government agencies and town council users through continuous engagement with government agencies and town councils, ensuring MSDB+ meets evolving municipal intelligence needs. • Able to write scripts for data preparation and analysis. • Able to explore and analyse work on datasets using modern analysis tools and modern programming methodologies ie Python, R and/or SQL etc. • Able to utilise data analytics (directly/indirectly) to support policy analysis and simulate the impact of different policy options. • Able to distil critical issues, sense-make from a wide range of information, understand current realities and make sound, timely decision on plan of action. • At least 2 years of relevant experience in data collection, data pre-processing, data wrangling, data analytics and data visualisation, with proven track record in carrying out more advanced data analytics. • Experience in modelling, creating, editing and publishing dashboards using visualisation tools, such as Tableau and QuickSight is advantageous. • Familiarity with data warehousing. • Candidates without the relevant work experience but possess the required qualities are welcome to apply.