About this role
The Customer Success Manager supports strategic accounts by developing deep knowledge of client needs to optimize usage of the PitchBook platform, aiming to achieve quarterly retention and expansion goals. Responsibilities include acting as the product expert, onboarding new clients, conducting training, performing business reviews, and driving engagement to ensure client success throughout the lifecycle.
Candidates should possess a Bachelor's degree (preferred) and over 2 years of experience in customer success or account management, with fluency in both Japanese and English being essential. The role requires strong relationship-building skills, exemplary presentation abilities, and an appreciation for the private equity and venture capital marketplace.
What they're looking for
Customer Success ManagementAccount ManagementProduct ExpertiseClient RetentionClient ExpansionOnboardingTraining SessionsBusiness Reviews
Frequently asked questions
What does a Customer Success Manager, PitchBook- Japanese Speaking at Morningstar do?
The Customer Success Manager supports strategic accounts by developing deep knowledge of client needs to optimize usage of the PitchBook platform, aiming to achieve quarterly retention and expansion goals. Responsibilities include acting as the product expert, onboarding new clients, conducting trai…
What skills does this Customer Success Manager, PitchBook- Japanese Speaking role need?
Key skills for this role include Customer Success Management, Account Management, Product Expertise, Client Retention, Client Expansion, Onboarding.
How much does a Customer Success Manager, PitchBook- Japanese Speaking at Morningstar pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Success Manager, PitchBook- Japanese Speaking role remote, hybrid, or on-site?
This role is hybrid, based in Tokyo.
How do I apply for this Customer Success Manager, PitchBook- Japanese Speaking role?
You can apply directly on Morningstar's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.