Customer Service Officer [Must Work Weekends]

Job Description: Reporting to the Centre Manager on operating matters, this is a dedicated internal and external client service role. This job involves paperwork documentation and filing, engagement with parents, interactions with the children and working co-operatively with all team members. Job Responsibilities: Providing quality customer service; greeting and assisting parents in an informative and helpful way on enquiries. Learn and gain understanding of our student care programme and enrichment programme. Touch point for parents' enquiries (be it in person, on the phone, chat or by WhatsApp) Conduct daily health checks on the children upon arrival when necessary Ensure safety and timely transfer of students from school to centre Ensure safety of children within the premises Assist parents in the purchase of merchandise such as uniforms, caps, books. Prepare monthly forms and centre reports Prepare enrichment materials for trainers, parents and children Conduct stock-taking and restocking of supplies such as merchandise and stationery There will be admin/ad-hoc duties to be carried out (as assigned), and we will need someone who is pro-active and willing to do whatever it takes to ensure the centre runs smoothly. Ensure centre's cleanliness is maintained throughout the day Job Requirements: Diploma in Business Management with minimum of 2 years of working experience in a preschool/after school care environment. Proficient in MS Office (Word, Excel and PowerPoint) Good communication and interpersonal skills Meticulous, organised and able to multi-task Must be available to work on both weekends , and 3 weekdays