Clinic Manager

Clinic Manager (Full-time) As a Clinic Manager, you will oversee the daily operations of the clinic, support healthcare professionals, and ensure a smooth patient experience. Key Responsibilities 1. Patient Registration & Frontline Operations Ensure the clinic, medical devices and clinic equipment are in working order prior to the start of the shift. Register patients and verify eligibility for government schemes and corporate benefits. Update Third-Party Administrator (TPA) benefits in the clinic management system (CMS). Dispense medications accurately, ensuring the correct medication, dosage, quantity, and administration instructions are provided to the right patient. Assist patients with appointment scheduling and follow-up visits. Attend to patient enquiries via phone, WhatsApp, and email. 2. Administrative & Operational Support Manage petty cash opening balances and ensure POS systems are functioning properly. Perform accurate data entry into Electronic Medical Record (EMR) systems. Prepare, print, scan, and upload medical forms, referrals, laboratory, and radiology documents into the patient portal/CMS. Maintain proper filing, documentation, and attendance records. Process claims promptly (e.g. CHAS, HSG, Medisave, TPA claims). Perform end-of-day closing duties, including reconciliation of daily takings. Monitor clinic operations, including fridge temperature logs, sharp box disposal, housekeeping, and equipment maintenance. Track and release patient reports in a timely manner. Liaise with external vendors such as laboratories and radiology providers. Carry out any other duties assigned by the Doctor. 3. Clinical Support Replenish medications, consumables, and treatment room supplies. Assist clinicians during procedures, provide chaperoning. Perform basic clinical procedures such as ECGs and recording patients’ vital signs. Clean, sterilise, and maintain medical instruments and equipment Ideal Candidate Profile Able to work on weekends Minimum GCE “N” Level qualifications. Prior experience in healthcare, hospitality, or customer service environments is preferred. Familiarity with SGiMED is advantageous. Comfortable with technology and computer systems. Strong interpersonal, communication, and organisational skills. Able to work independently. Proficiency in multiple languages is an advantage. Salary will be commensurate with qualifications and relevant experience.