Operations Manager

We are seeking a senior operations professional with a strong background in the technology sector to drive operational excellence across AI and IT infrastructure businesses. This role requires strong cross-functional execution capability, the ability to operate in complex technical environments, and a proven track record in improving delivery efficiency and operational processes. This is a business and program operations role in a tech-driven environment, not a facilities, administrative, or data centre infrastructure operations role. Key Responsibilities Drive cross-functional execution across sales, engineering, logistics, procurement, and finance to ensure successful project delivery. Manage end-to-end operational processes including customer delivery, supply coordination, and project tracking. Design and improve operational frameworks, SOPs, and project governance structures to enhance efficiency. Monitor operational KPIs, identify risks and bottlenecks, and drive corrective actions. Support enterprise-level customer delivery and critical project execution. Manage communication and coordination with internal stakeholders, customers, and vendors. Provide clear reporting on project status, operational health, and key issues to leadership. Must-Have Requirements 5–10 years of experience in operations, program management, or business operations within the technology industry. Must have experience in one or more of the following industries: * AI / Cloud / SaaS * IT hardware / enterprise infrastructure * Semiconductor / GPU / data centre solutions * High-tech B2B technology companies Proven experience driving complex cross-functional initiatives (not administrative or clerical roles). Strong execution and structured thinking; able to drive outcomes in ambiguous environments. Comfortable working with operational data, dashboards, and performance metrics. Strong communication skills with ability to align technical and business stakeholders. Strongly Preferred Experience working in a technology company and/or a global, cross-cultural environment. Proven experience in customer delivery, enterprise solution implementation, or project delivery management. Background in supply chain operations, technical product delivery, or related operational functions. Experience in a scale-up, high-growth, or fast-paced organization, with the ability to adapt and drive results in a rapidly evolving environment. (Highly preferred)