Business Systems Specialist/Analyst (Digital Solutions Department) [NIE]

The specialist will act as the primary advocate for the user community, managing stakeholder engagement, communicating project roadmaps, and overseeing change management for enterprise-level updates. Responsibilities also include overseeing support request classification, defining SLAs, and driving innovation through AI, data, and automation in institutional applications. Candidates need a university degree in Computer Science, IT, Engineering, or a related field, along with at least two years of experience in project management, specifically involving stakeholder management and support. Proven expertise in project management methodologies, Agile, SDLC, and strong communication skills are essential.