Manager, People Governance

The role is responsible for supporting the development of a positive, fair, and compliant workplace environment by assisting in the management of employee relations matters and ensuring adherence to company policies and employment regulations. The incumbent works closely with People & Culture colleagues, employees, and managers to address workplace concerns, promote effective communication, and support the consistent application of people policies and practices. Key Responsibilities Case Management Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions. Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies. Perform data and root cause analysis to identify opportunities for improvement. Coordinate with and assist Internal Audit in employee-related investigations. Reporting, Documentation, Process Improvements Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc. Update management and stakeholders on compliance status and issues. Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group. Take ownership of specific projects or initiatives as directed by the Head, People & Culture. The ideal candidate should have/be: IHRP Certified. At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employer’s perspective. Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices. Experience in grievance handling and investigations. Strong interpersonal and conflict resolution skills. Excellent communication abilities including presentation skills. Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.