About this role
The Service Delivery Manager coordinates day-to-day EUSS operations, ensuring incidents and service requests are resolved within SLAs. The role involves monitoring service performance, managing root cause analysis, and coordinating with vendors and internal teams for seamless delivery.
Requires 4-6 years of experience in IT operations or service management, specifically supporting end-user services in medium to large environments. A diploma or degree in Computer Science or a related field is required, with ITIL Foundation certification preferred.
What they're looking for
Service Delivery ManagementIT OperationsIncident ManagementChange ManagementProblem ManagementEUCD SupportSLA MonitoringRoot Cause Analysis
Frequently asked questions
What does a Service Delivery Manager at NCS do?
The Service Delivery Manager coordinates day-to-day EUSS operations, ensuring incidents and service requests are resolved within SLAs. The role involves monitoring service performance, managing root cause analysis, and coordinating with vendors and internal teams for seamless delivery. Requires 4-6 …
What skills does this Service Delivery Manager role need?
Key skills for this role include Service Delivery Management, IT Operations, Incident Management, Change Management, Problem Management, EUCD Support.
How much does a Service Delivery Manager at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Service Delivery Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Service Delivery Manager role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.