About this role
The role serves as the primary coordinator for ICA ATFM operational support, ensuring services are delivered within agreed SLAs and KPIs. Responsibilities include monitoring service performance, managing incidents, and coordinating with stakeholders to ensure seamless daily operations.
Candidates need a Diploma or Degree in IT or a related field with 3-5 years of experience in service delivery or IT operations. Proficiency in ITIL frameworks and experience working with government agencies are highly advantageous.
What they're looking for
Service Delivery ManagementITILIncident ManagementProblem ManagementChange ManagementSLA ManagementKPI MonitoringRoot Cause Analysis
Frequently asked questions
What does a Service Delivery Manager (Govt Project) at NCS do?
The role serves as the primary coordinator for ICA ATFM operational support, ensuring services are delivered within agreed SLAs and KPIs. Responsibilities include monitoring service performance, managing incidents, and coordinating with stakeholders to ensure seamless daily operations. Candidates ne…
What skills does this Service Delivery Manager (Govt Project) role need?
Key skills for this role include Service Delivery Management, ITIL, Incident Management, Problem Management, Change Management, SLA Management.
How much does a Service Delivery Manager (Govt Project) at NCS pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Service Delivery Manager (Govt Project) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Service Delivery Manager (Govt Project) role?
You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.