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Lead Service Delivery Manager (Service Management)

NCS

SingaporeFull-timeOn-site

Posted 8 Jul 2026

About this role

The Lead Service Delivery Manager will manage the development and maintenance of IT services for a key NCS client, focusing on service management, configuration management, incident management, and IT security. Responsibilities include monitoring SLAs, liaising with stakeholders, conducting audits, and proposing continuous improvement initiatives. Candidates should have a BSc degree in Computer Science or a related field, with at least 10 years of experience in IT, focusing on infrastructure planning and operations. Technical certifications such as ITIL and networking qualifications are preferred, along with strong leadership and communication skills.

What they're looking for

Stakeholder ManagementIT Service ManagementIT Configuration ManagementIncident ManagementIT Security ManagementIT Security ComplianceQuality AssuranceNetworking

Frequently asked questions

What does a Lead Service Delivery Manager (Service Management) at NCS do?

The Lead Service Delivery Manager will manage the development and maintenance of IT services for a key NCS client, focusing on service management, configuration management, incident management, and IT security. Responsibilities include monitoring SLAs, liaising with stakeholders, conducting audits, …

What skills does this Lead Service Delivery Manager (Service Management) role need?

Key skills for this role include Stakeholder Management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management, IT Security Compliance.

How much does a Lead Service Delivery Manager (Service Management) at NCS pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Lead Service Delivery Manager (Service Management) role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Lead Service Delivery Manager (Service Management) role?

You can apply directly on NCS's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.