Assistance Operation Manager

JOB DESCRIPTION FOR ASSISTANT OPERATIONS MANAGER -COURIER SERVICES GENERAL DESCRIPTION The Assistant Operations Manager supports the Operations Manager in overseeing the daily operations of the courier service. This role focuses on ensuring the efficient, cost-effective, and timely movement of shipments while maintaining high standards of service quality and customer satisfaction. The Assistant Operations Manager will act as a key liaison between management, supervisors, and frontline staff, stepping in to lead operational activities and resolve issues as they arise. This position requires a hands-on approach, including driving duties, to support the team and understand ground-level operations firsthand. KEY DUTIES - OPERATIONS SYSTEM Assist in developing and implementing strategic and operational objectives to streamline courier and logistics processes. Monitor daily operational metrics and assist in setting realistic Key Performance Indicators (KPIs) to track team and departmental achievements. Oversee the day-to-day management of courier dispatch, routing, and delivery schedules to ensure cost-effectiveness and timeliness. Propose and implement new ideas to improve delivery routes, enhance productivity, and reduce operational costs. Supervise and monitor the activities of operations supervisors and couriers to ensure alignment with operational goals. Identify and address work-related issues and employee concerns, escalating complex problems to the Operations Manager when necessary. Ensure all employees strictly adhere to safety regulations, particularly regarding vehicle operation and cargo handling. Assist in managing the departmental budget and preparing operational reports for Higher Management. Ensure Service Level Agreements (SLAs) with clients are maintained by overseeing service quality and delivery performance. Review and enhance manifest reports for all inbound and outbound shipments, ensuring accuracy and completeness. Identify training needs and ski…