Operation Supervisor

JobOverview We are seeking a proactive and experienced Operations Supervisor (Global) to lead and manage our international courier logistics operations . This role is pivotal in ensuring the seamless movement of shipments across borders, in compliance with regulatory requirements and company standards. You will play a key role in coordinating with global logistics partners, handling airport-related operations, and driving operational excellence across our delivery network. Key Responsibilities Supervise and oversee all aspects of global courier operations , ensuring efficient, timely, and secure international deliveries. Liaise with freight forwarders, international shipping partners, and customs agencies to facilitate smooth cross-border logistics. Ensure full compliance with Singapore Customs procedures and international import/export regulations . Manage lost and found cases at Changi Airport , coordinating with airport authorities and customers for swift resolution. Plan and optimize delivery routes and schedules for both domestic and international shipments. Support and coordinate ground operations , including warehouse handling, parcel sorting , and fleet movement . Operate company vehicles when required (must hold a valid Class 3 driving license for both auto and manual transmission). Provide training and mentorship to logistics personnel on global shipping standards, customs clearance and best practices . Respond to and resolve operational escalations, including shipment delays, customs issues , and customer service complaints . Maintain detailed records of shipments, customs documents, and incident reports to ensure traceability and accountability. Uphold adherence to company SOPs, international trade laws , and occupational safety standards . Requirements Valid Class 3 Driving License (both automatic and manual vehicles). Minimum 3 years of experience in logistics, international courier services, or supply chain operations. Strong working knowledge of i…