About this role
Handle general enquiries and appointment requests across multiple channels including calls, emails, and live chat. Ensure high-quality customer service and adhere to hospital policies and performance metrics.
Requires a Professional Certificate, NITEC, or Diploma, preferably with 3 years of experience in a contact centre environment. Must possess strong communication skills and basic computer proficiency.
What they're looking for
Customer ServiceCommunication SkillsInterpersonal SkillsMicrosoft OfficeComplaint HandlingService RecoveryCall Center OperationsMultilingualism
Frequently asked questions
What does a Sr/ Customer Support Associate (Rotating Shifts) at NHG do?
Handle general enquiries and appointment requests across multiple channels including calls, emails, and live chat. Ensure high-quality customer service and adhere to hospital policies and performance metrics. Requires a Professional Certificate, NITEC, or Diploma, preferably with 3 years of experien…
What skills does this Sr/ Customer Support Associate (Rotating Shifts) role need?
Key skills for this role include Customer Service, Communication Skills, Interpersonal Skills, Microsoft Office, Complaint Handling, Service Recovery.
How much does a Sr/ Customer Support Associate (Rotating Shifts) at NHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Sr/ Customer Support Associate (Rotating Shifts) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Sr/ Customer Support Associate (Rotating Shifts) role?
You can apply directly on NHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.