Sr/ Customer Support Associate (Appointment & Contact Centre)

Manage patient enquiries and schedule medical appointments across various specialties using phone, email, and SMS. Maintain accurate patient records in the CRM and hospital systems while providing guidance on clinic locations and preparations. Candidates should possess a Professional Certificate, NITEC, Higher NITEC, or Diploma. Strong communication skills, a patient-focused mindset, and the ability to work in a fast-paced environment are required.