L1 Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for: L1 Support Engineer Responsibilities: Serve as the first-line operational support resource across a portfolio of enterprise platforms Monitor and manage support mailboxes, ensuring timely response and resolution of user requests Log, track, and manage support tickets through to resolution, ensuring SLAs are met Triage incoming issues, categorised by priority and platform, and escalate complex technical matters to the L2 team Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues Communicate clearly with end users on issue status, resolution timelines, and workarounds Maintain support documentation, runbooks, and knowledge base articles; Support recurring governance and compliance activities across platforms Provide operational support across the following enterprise platforms: Salesforce CRM & Marketing Cloud / Workato / UiPath RPA / Cumulus (Workday) / Tableau / Slack Requirements: Prior experience in IT helpdesk, application support, or L1 / L2 operations roles Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent) Strong communication skills for user-facing support and cross-team coordination Ability to manage multiple platforms and prioritise time-sensitive requests independently ----------------------------------------------------------------------------------------------------------------------------------- Interested applicants can also email CV at harry@nsearchglobal.com (for faster processing, please state the exact job / position title applied “L1 Support Engineer” Only shortlisted candidates will be notified. ----------------------------------------------------------------------------------------------------------------------------------- EA License Number: 10C3636 EA Personnel Name: Arora, Hardeep EA Personnel Registration Number: R1111454 By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application