L2/L3 Operations Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for: L2/L3 Operations Support Engineer Provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records. Responsibilities: Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary. Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements. Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management. Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. Requirements: Bachelor's degree in computer science, Information Technology, or a related Field. Proven experience as an Operation…