L2/L3 Operations Engineer - Spvl

We are looking for a Operations Support Engineer who will be part of the main development team to provide L2 and L3-code level changes support to an internal product within public sector: Collaborative and innovative team environment, being part of a mission-driven team improving public service delivery Work location: Central (hybrid work arrangement) Candidate with experience in L2/L3 operations support are welcome to apply What You'll Do Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records. Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary. Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management. Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. How to Succeed Proven experience as an Operations Engineer or similar role in an IT setting. Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous Implement security and access control measures to control …