Network Technical Recovery Specialist (Rotating Shifts)

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required The TRS operates at the center of incident response, leading high-severity network events where speed, clarity, and decisive leadership are essential. Acting as the single point of technical authority during incidents, this role directs cross-functional teams, determines escalation paths, and ensures all actions are aligned to business impact. Responsibilities: Make decisions with incomplete data and Leading Communicate clearly to both technical teams and senior leadership. Interpret data from monitoring and logging platforms Any other ad-hoc duties as assigned by the supervisor Requirements Proven experience leading or directing major incident triage Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN) Strong analytical thinking and structured problem-solving Ability to operate effectively in high-pressure, time-critical situations Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN) Experience with automation (Python, Ansible, APIs) Familiarity with Agile tools and workflows (JIRA, Confluence) Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks) Experience in financial services or other highly regulated environments preferred