Enterprise Tools & Observability Engineer (L2)

Function: Infrastructure Engineering — Tools & Observability Experience Level: 2–5 Years Role Overview We are seeking a skilled Enterprise Tools & Observability Engineer (L2) to manage and optimize enterprise monitoring, security, and IT service management platforms. This role focuses on hands-on administration, configuration, and integration of observability and tooling platforms to ensure high availability, performance, and security of IT services. The engineer will also contribute to automation, CI/CD pipelines, and continuous improvement of monitoring and alerting systems to enhance operational efficiency. Key Responsibilities Monitoring & Observability Tools Administer and manage Splunk for log ingestion, index management, SPL queries, alerting, and dashboards. Configure and maintain SolarWinds DPM for infrastructure monitoring, node onboarding, thresholds, and performance reporting. Manage Cisco ThousandEyes for synthetic monitoring, network visibility, and performance insights. Implement and maintain log aggregation pipelines across on-premise and cloud environments. Security & Compliance Tools Administer Imperva DAM for database activity monitoring, policy configuration, and compliance reporting. Manage Trend Micro Deep Security including policy configuration, agent deployment, and security monitoring. Oversee BigFix patch management including baseline setup, patch deployment, and compliance tracking. ITSM & Platform Integration Support and administer ITSM platforms (BMC Helix or equivalent) including incident, change, problem, and CMDB modules. Integrate monitoring and security tools with ITSM systems for automated ticketing and event correlation. Automation & DevOps Develop and maintain automation using Ansible for configuration management and operational tasks. Support Infrastructure as Code (Terraform) for provisioning and managing tool infrastructure. Maintain and optimize CI/CD pipelines using GitHub Actions and Jenkins. Alerting & Performance Optimization Configure alert thresholds and perform alert tuning to reduce noise and improve signal quality. Analyze system metrics and logs to proactively identify issues and optimize performance. Maintain operational dashboards and generate SLA and performance reports. Operations & Support Perform system health checks, troubleshooting, and L2 support for enterprise tools. Participate in incident resolution and root cause analysis (RCA). Collaborate with cross-functional teams to improve observability and platform reliability. Required Skills & Competencies 2–5 years of experience in monitoring, observability, or enterprise tools administration Hands-on experience with Splunk (SPL, dashboards, alerting) Experience with SolarWinds, ThousandEyes, or similar monitoring tools Familiarity with security tools (Imperva DAM, Trend Micro, BigFix) Knowledge of ITSM platforms (BMC Helix or similar) Experience with Ansible and Terraform (basic to intermediate) Exposure to CI/CD tools (GitHub Actions, Jenkins) Understanding of log management, alerting, and observability concepts Strong troubleshooting and analytical skills Preferred Skills Experience with multi-tool integration and event correlation Exposure to cloud environments (AWS, Azure) Basic scripting (Python, Shell) Understanding of ITIL processes