Operations Manager/ Assistant Manager

Company Overview NY Laundry Pte Ltd is an industrial laundry servicing hotels, clubs, and hospitals. Senoko location specializes in healthcare sector laundry operations. Job Summary We are seeking an Operations Manager or Assistant Manager to lead and optimize operations, ensuring quality service delivery and customer satisfaction in the healthcare sector. Responsibilities Coordinate and oversee daily laundry operations to consistently meet customer requirements and service standards Manage and resolve customer requests and complaints promptly to maintain high satisfaction levels Develop and implement staff rostering plans to ensure adequate coverage and operational efficiency Conduct staff training sessions to enhance team skills and operational knowledge Perform quality control checks to ensure laundry output meets healthcare industry standards Provide hands-on operational support during staff shortages to maintain workflow continuity Communicate effectively with team members and stakeholders to facilitate smooth operations Plan and organize operational activities to optimize resource use and meet deadlines Maintain physical stamina to work efficiently in a non-air-conditioned industrial environment and manage work-related stress