Barista Leader

SUMMARY: At Oak & Ember, we’re looking for a passionate Barista that has a strong understanding of coffee preparation and customer service, consistently delivering high-quality beverages with precision and care. You’ll be responsible for maintaining beverage standards, ensuring smooth daily bar operations, and creating a warm, welcoming experience for every guest. KEY RESPONSIBILITIES: Operations & Quality Control - Oversee daily bar operations to ensure all beverages meet recipe standards - Manage bar inventory, ordering, and stock control for smooth daily operations - Responsible for daily calibration of espresso machines, grinders, and filter equipment - Monitor and adjust related machines to maintain taste consistency and quality drinks - Ensure a clean, safe & organized work environment in compliance with hygiene & safety standards - Oversee bar equipment maintenance, troubleshoot issues and liaise with service providers for repairs as needed Training & Development - Train and coach team members on beverage preparation, including espresso extraction, milk texturing, latte art, and workflow management - Serve as a mentor and role model for baristas, demonstrating best practices and fostering a culture of continuous learning - Review bar workflows, identify improvement opportunities, standard operation procedures and other training materials Customer Experience - Handle customer feedback and resolve beverage related issues promptly and courteously - Ensure a positive customer experience through friendly interaction and professional service - Maintain composure and deliver quality services even during high volume and fast-paced periods Collaboration & Menu Development - Support restaurant operations and perform any ad-hoc duties as assigned by superior - Work with management on beverage menu planning, seasonal specials and new drink concepts JOB REQUIREMENTS: Minimum 3 - 5 years’ experience working as a barista in specialty coffee environment, with at least 2 - 3 years in a supervisory/training role Strong knowledge of coffee and equipment calibration (espresso machines, grinders, filters, etc) Customer-service oriented, with a positive attitude and ability to handle a fast-paced environment Time-management skills, strong attention to detail and consistency Flexibility to work shifts, weekends and public holidays as required