Service Engineer (Home Appliances, Aftersales) Jac

RESPONSIBILITIES · Provide technical and debug assistance included product training. · Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform. · Study in-warranty claims, compiling of F-Cost report. · Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory. · Create training materials, technical procedures, service manuals and part guides for distributors. · Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse. · Handle COC renewal, COC and WELS testing and registration for new product. · Assist distributor to conduct field test for new products. · Support establishment of service management and service centre for local and export market. REQUIREMENTS · Minimum Diploma in Engineering or related discipline · Minimum 2 years of experience of experience in consumer electronics after sales management industry. · Strong product technical knowledge in home appliances and audio visual. · Proficient in MS Office applications. · Ability to work under pressure. Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format: · Position applying for · Current remuneration · Expected remuneration · Notice period Jason Chow Yew Fai EA License No : 06C4642 EA Reg No : R25158800 We regret that only shortlisted candidates will be notified.