Customer Svc Exec (Call Centre, Service, Spare Parts) Jac

RESPONSIBILITIES · Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly. · Follow up closely with internal parties for resolutions. · Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems. · All customer service request and any follow-up interaction is logged into CRM accurately andtimely. · Assist in processing and invoicing Local and Export spare part orders. · Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD. · Spare parts inventory management. · Perform other assigned duties and/or project work. REQUIREMENTS · Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage. · Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service. · Possess excellent phone etiquette, comprehension, communication, and interpersonal skills. · Proficient in Microsoft Excel, Word and PowerPoint. · Experience in SAP will be an advantage. · On-the-job training will be provided to ensure proficiency in role requirements. Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format: - Position applying for - Current remuneration - Expected remuneration - Notice period Jason Chow Yew Fai EA License No : 06C4642 EA Reg No : R25158800 We regret that only shortlisted candidates will be notified.