About this role
The IT Knowledge Analyst manages and maintains the Known Error Database (KEDB) to facilitate rapid incident resolution. This includes documenting root causes and workarounds while ensuring integration with operational workflows and governance standards.
Requires a bachelor's degree in IT or a related field and at least 5 years of experience in IT Service Management. Proficiency in ITIL practices and strong documentation skills are essential, with ITIL v4 certification being an advantage.
What they're looking for
KEDB ManagementIT Service ManagementITIL PracticesIncident ManagementProblem ManagementKnowledge GovernanceDocumentationRoot Cause Analysis
Frequently asked questions
What does a IT Knowledge Analyst, AVP at OCBC do?
The IT Knowledge Analyst manages and maintains the Known Error Database (KEDB) to facilitate rapid incident resolution. This includes documenting root causes and workarounds while ensuring integration with operational workflows and governance standards. Requires a bachelor's degree in IT or a relate…
What skills does this IT Knowledge Analyst, AVP role need?
Key skills for this role include KEDB Management, IT Service Management, ITIL Practices, Incident Management, Problem Management, Knowledge Governance.
How much does a IT Knowledge Analyst, AVP at OCBC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this IT Knowledge Analyst, AVP role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this IT Knowledge Analyst, AVP role?
You can apply directly on OCBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.