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Contact Centre Transformation - Executive Director

OCBC

SingaporeFull-timeHybrid

Posted 24 Jun 2026

About this role

Lead the transformation of OCBC's contact center into a technology-led regional engagement hub using AI and automation. Scale the Singapore service model across Malaysia, Hong Kong, and Indonesia while aligning regional stakeholders. Requires over 15 years of leadership experience in large-scale customer engagement or transformation programs within financial services. Must have a proven track record of implementing digital-led solutions and managing multi-market regional initiatives.

What they're looking for

Contact Centre TransformationAI ImplementationAutomationOmnichannel StrategyRegional Model DevelopmentStakeholder EngagementCustomer Experience DesignStrategic Planning

Frequently asked questions

What does a Contact Centre Transformation - Executive Director at OCBC do?

Lead the transformation of OCBC's contact center into a technology-led regional engagement hub using AI and automation. Scale the Singapore service model across Malaysia, Hong Kong, and Indonesia while aligning regional stakeholders. Requires over 15 years of leadership experience in large-scale cus…

What skills does this Contact Centre Transformation - Executive Director role need?

Key skills for this role include Contact Centre Transformation, AI Implementation, Automation, Omnichannel Strategy, Regional Model Development, Stakeholder Engagement.

How much does a Contact Centre Transformation - Executive Director at OCBC pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Contact Centre Transformation - Executive Director role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Contact Centre Transformation - Executive Director role?

You can apply directly on OCBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.