After Sales Service Technician

Responsibilities • Respond to customer inquiries and complaints in a timely and professional manner. • Resolve post-purchase issues, including product returns, replacements, and repairs. • Coordinate with internal teams to address and follow up on customer concerns. • Maintain detailed records of customer interactions and issue resolutions. • Monitor customer feedback and suggest improvements to enhance service quality. • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service. • Provide product-related information and assistance to customers. • Contribute to the development and implementation of after-sales service strategies. Qualifications • Proven experience in a customer service or after-sales service role. • Excellent communication and interpersonal skills. • Strong problem-solving abilities. • Attention to detail and ability to manage multiple tasks simultaneously.