IT Executive

Oon & Bazul LLC, a prominent Singapore Law Firm is looking to hire an IT Executive to support the day‑to‑day IT operations of the firm. This is a hands‑on role focused on execution and operational delivery of day to day IT support. The IT Executive should be equipped to manage Level 1 and Level 2 support, assist with system operations, manage IT assets, and help coordinate updates, upgrades, and patching to ensure smooth, secure, and reliable IT services. IT Executive Key Responsibilities IT Operations & Support Provide Level 1 and Level 2 IT support to users (hardware, software, connectivity issues). Troubleshoot desktops, laptops, peripherals, printers, and common application issues. Support Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Escalate complex or unresolved issues to relevant vendors. Core Systems & Applications Assist in supporting core systems such as document management, practice management, and legal applications, including AI tools. Perform basic checks, routine tasks, and user issue follow‑ups under guidance. Support daily IT operations to ensure system uptime and reliability. Onboarding, Offboarding & Access Execute IT onboarding and offboarding tasks (device setup, account creation, access removal). Ensure users are set up correctly and promptly according to firm procedures. Inventory & Asset Management Maintain IT inventory records (devices, licenses, peripherals). Track asset allocation, returns, replacements, and warranty status. Assist with basic procurement coordination and asset audits. Updates, Patching & Coordination Assist with system updates, upgrades, and security patching. Coordinate with users and vendors to minimise disruption. Perform post‑update checks and report issues. Security & Good Practices Implement and maintain endpoint protection, patch compliance, and backup verification across all firm devices. Monitor for and respond to security alerts, suspicious activity, and phishing attempts; escalate promptly per incident response protocol. Support access control reviews — ensure user permissions match role and are revoked promptly on offboarding. Maintain password policy compliance and enforce MFA adoption across systems. Assist in maintaining and testing the firm's IT incident response and business continuity procedures. Maintain confidentiality and data protection standards required under PDPA and legal industry norms. Requirements Diploma or Degree in IT, Computer Science, or related field. At least 3-5 years of IT support or operations experience. Basic working knowledge of: Windows OS, Microsoft 365 applications, Desktop and laptop troubleshooting Exposure to networking or IT support tools is an advantage. Willingness to learn and follow structured IT processes. Clear communication skills and a service‑oriented mindset. Responsible, organised, and able to work well in a team environment. Practical experience with endpoint security tools, backup systems, and incident escalation (not just theoretical knowledge). Prior experience in an environment that has undergone a security incident or audit is a strong advantage.