Director / Senior Manager - Commercial / Retail

Oriental Remedies Group is looking for a commercially minded and hands-on leader to grow and scale our retail business across clinics, e-commerce and selected corporate channels. This role currently reports to the CEO and owns retail commercial performance - turning strategy and targets into day-to-day results, with real authority over pricing, promotions, supplier terms and inventory decisions. This role is suited for someone with strong commercial and P&L instincts, the tenacity to build, and the resilience to turn plans into results on the ground. What You'll Own & Drive 1. Commercial Performance & P&L Own delivery of retail revenue, gross margin, basket size and product sell-through against targets set with the CEO (and, in future, the strategic retail lead). Manage the retail P&L day to day — tracking performance against budget/forecast, flagging variances early, and recommending corrective action. Analyse performance by clinic, channel and SKU, diagnose gaps and move quickly to improve results. Evaluate promotion and bundle ROI, and build the business case for new pricing or assortment moves. Establish clear reporting and operating rhythms — sales, margin, inventory and promo performance — for leadership. Test, learn and iterate on execution, feeding results back into leadership's strategic planning. 2. Product, Pricing & Supply Chain Execute and optimise product assortment, pricing, promotions and bundles within agreed strategy, with authority to adjust based on in-market performance. Source, evaluate and negotiate with suppliers to secure stronger pricing, MOQs, payment terms and service levels. Partner with Operations to strengthen demand planning, improve stock availability and reduce overstock, wastage and stockouts. 3. Channel Execution & Team Enablement Transform in-clinic merchandising and product discovery to drive stronger customer engagement and conversion. Equip, motivate and rally frontline teams to sell with confidence, supported by clear targets, training and incentives. Build and improve e-commerce execution while developing new pipelines in corporate and partnership opportunities. What We're Looking For 1. Commercial Experience & Financial Acumen At least 5–8 years in retail management, commercial/sales, FMCG, consumer health, wellness or beauty, with direct revevue/P&L accountability (not just supporting one). A proven track record of delivering revenue and margin targets — able to speak specifically to the size of P&L or budget owned and the results delivered. Working financial fluency: comfortable building/reading a forecast, sizing promo ROI, and translating data into a commercial decision, not just a dashboard. Experience in multi-site retail, clinics, pharmacies or service-led environments is an advantage. 2. Builder's Mindset & Execution Resourceful, resilient and comfortable creating structure in a fast-moving environment. Hands-on and execution-focused, with the willingness to solve problems and get things moving. Comfortable in a reporting line that may evolve — able to execute against a strategic lead's direction later on while still exercising independent commercial judgment day to day. 3. Communication & Stakeholder Management Strong communication, negotiation and stakeholder-management skills.