Privileged Access Management Technical Support Engineer

Job Summary We are looking for several Privileged Access Management (PAM) engineers. You will be responsible for the secure, resilient, and optimised operation of PAM platforms across production and non-production environments. Your scope includes platform stability, 24×7 operational support, patching, vulnerability remediation, automation, integrations, HA/DR, and providing incident-response support. You will work closely with Engineering, PID Admin, Infrastructure, Cloud, DevOps, and Cybersecurity teams to ensure strong PAM operational excellence across the Group. Key Responsibilities 1. Platform Operations & 24/7 Reliability Support and maintain PAM platforms (CyberArk EPV and Conjur). Provide 24×7 operational support through on-call rotation, adhering to SLAs/SLOs for uptime, response, and recovery. Perform daily platform health checks, telemetry monitoring, and troubleshoot issues across PAM platforms. 2. Change, Patch & Vulnerability Management Execute patching, upgrades, and hotfix deployments with full change lifecycle management including CAB approval, testing, and rollback validation. Perform vulnerability remediation (scan, prioritise, fix, validate) for PAM platforms. Implement secure configuration baselines and hardening standards across PAM platforms. Identify and support platform modernization and reduction of technical debt. 3. High Availability, Resilience & Disaster Recovery Manage HA/DR architecture, replication monitoring, failover mechanisms, and backup/restore processes. Conduct DR drills, failover testing, and ensure platform readiness for disaster scenarios. 4. Integration & Platform Ecosystem Engineering Integrate PAM tools with enterprise systems including OS, databases, middleware, SIEM, IAM, and cloud services. Deploy and maintain CPM/PSM connectors, plug-ins, and platform definitions. Collaborate with PID Admin for lifecycle onboarding/off-boarding and privilege-related incidents. 5. Secrets Management & DevOps Integration Manage Conj…