Co-Ordinator, Operations Service(Attractions)

The Palawan @ Sentosa Located on Palawan Beach, Sentosa Island, The Palawan @ Sentosa is Shangri-La Group’s first standalone lifestyle and entertainment precinct. Extending our signature hospitality beyond the hotel setting, we bring the colourful joys of life to the shore, drawing on decades of expertise in hospitality, Food & Beverage,and family offerings. Designed as a vibrant beach wonderland and home to several new-to-Singapore attractions, The Palawan @ Sentosa brings families and friends together, with highlights such aselectric go-kart racing, beachside mini golf, as well as family-friendly and adults-only beach club experiences, all in one destination. Join us and be part of a team delivering memorable moments for our guests. We are looking for a Co-ordinator, Operations Service (Attractions) Job Summary As the Co-ordinator, Operations Service (Attractions), you will ensure guests and visitors enjoy a safe, fun, and pleasant experience by managing ticketing and retail operations, responding promptly to guest inquiries, and maintaining high service standards through collaboration with other departments. As the Co-ordinator, Operations Services (Attractions) we rely on you to: Deliver safe and enjoyable experiences by monitoring and supporting guestactivities at attractions Manage ticketing and retail transactions accurately to ensure smooth visitor flowand sales operations Respond promptly and effectively to ad-hoc guest and visitor inquiries to resolveissues and provide information Set, uphold, and monitor service standards to maintain consistent quality ofguest experiences Collaborate with other departments to coordinate service delivery and addressoperational needs Adapt to shift work schedules to provide continuous support during operatinghours We are looking for someone who: Demonstrate enthusiasm and customer focus by engaging positively with guests and visitors Show initiative by identifying and addressing operational challengesproactively Apply creativity and attention to detail in service delivery and problem-solving Build and maintain positive relationships with team members and guests usingdiplomacy and effective communication We Offer 5-day work week Learning and Development opportunities for career development Medical and insurance coverage Special employee discount within Shangri-La Group Duty Meals If you are the right person, what are you waiting for? Click the apply button now!