Senior IT Support Engineer (As400) - Kv

Position: Senior IT Support Engineer (Job ID: 20250) Bugis/ Nicoll Highway Basic + AWS + VB Job Description: System Support (Problem Solving & Trouble Shooting) Provide programming support for WINGS and related sub systems Provide helpdesk support to ERP System Investigate, troubleshoot, and solve WINGS problems Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries) System Management Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data Check and improve system operation in subsidiaries through suggestions and feedback from users Training and Coaching Arrange and perform trainings for the IT personnel in the subsidiaries AS/400 Administration Provide support on AS400 server migration, O/S upgrade, PTF upgrade Responsible for Yearly AS/400 Backup & Restoration and User Profile Review Provide 2nd / 3rd level Disaster Recovery support COMPLEO Support Provide 2nd level Compleo Support Design or modify Compleo templates according to ASIA Group's request WINGS subsystem Support (G4, New Rack System, GROUP EDI, Machine Parts System, etc) Support G4 roll-out in the ASIA Group and continue to provide support after Go Live Support New Rack System roll-out in the ASIA Group and continue to provide support after Go Live Support Group EDI Provide support to Machine Parts Management System Other Duties Undertake any other duties as required by supervisor\ Job Requirements: Diploma/Degree in Computer Science or equivalent IT related qualification At least 3 years work experience. AS/400 (iSeries) related skillset RPG/RPGLE/CL Programming, QRY/400 Experience in ERP applications in Manufacturing/Distributions Sector will be advantageous Able to prioritise and possess good organisation skills Self-motivated with a positive work attitude Able to work independently and in a team Willing to learn We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations: https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data Thank you for your cooperation. Tan Katrina Therese Yap EA Registration No: R25128964 Pasona Singapore Pte Ltd 1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246 URL: www.pasona.com.sg EA License No:90C4069