Export Customer Service Officer/ Executive (Airfreight) - Kv

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032) Changi 5.5 days work week (Alternate Saturdays) Basic + AWS + VB Job Description: Direct Contact with Customers with outstanding friendly and reliable service offered Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking Check on the Export Documents Compliance when processing the export work order Apply the correct export permit and other export custom processed on timely manner To answer all call within 3 ringing tone (without fail) Monitor the onboard status without fail and to inform customer on any irregularity Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team Always ensuring that the Airfreight rates apply is correct and updated. Constantly aware and update on NEW changes / requirement by airlines or governmental requirement Ensure that all monthly customer report is submitted on timely manner without fail Liaising with internal and external stakeholders for shipment status and handling Ensuring all shipments are duly accounted and arranged as per SOP Working with Sales / other function groups for special arrangements Job Requirements: Minimum Diploma 5 years’ experience within the same industries / field Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.) We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations: https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data Thank you for your cooperation. Tan Katrina Therese Yap EA Registration No: R25128964 Pasona Singapore Pte Ltd 1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246 URL: www.pasona.com.sg EA License No:90C4069